Effective Date : October 22, 2024
LeMarke IT Solutions values the trust you place in us and is committed to safeguarding your personal information. This Privacy Policy describes the information we collect, how we use and share it, your rights regarding that information, and how we protect it. We encourage you to read this document carefully to understand our practices.
By using LeMarke IT Solutions, you consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, you should discontinue use of our services and website.
1. Information We Collect
1.1. Personal Information
We collect personal information that you provide to us directly, such as when you:
- Fill out forms: This includes contact forms, subscription forms, or forms related to products or services.
- Contact us via email: We store the personal information you provide in your communications, including name, email address, phone number, and any additional details you may include in your message.
- Create an account: For services requiring registration, we may ask for additional personal information, such as username, password, billing information, or other demographic information.
Personal information we may collect includes, but is not limited to:
- Name
- Email address
- Phone number
- Postal address
- Payment information (when making purchases)
- Any other data you voluntarily provide us
1.2. Non-Personal Information
Non-personal information is automatically collected through the use of cookies and similar tracking technologies. Non-personal data is aggregated and used to analyze overall website usage, improve performance, and enhance the user experience. Non-personal information we may collect includes:
- IP Address: This is automatically assigned by your Internet Service Provider (ISP). It can provide us with general location data, such as city or region.
- Browser and Device Information: This includes the type of browser you use, your operating system, screen resolution, and the device model.
- Referring Website: This shows where you came from before visiting our website (e.g., Google search, social media link).
Usage Data: Information related to the pages you visit, the time spent on our website, click patterns, and interactions with our site features.
1.3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, customize content, and track website traffic. These small text files are stored on your device and can collect information such as:
- Browser type and version
- Operating system and platform
- Time zone setting
- User behavior, including clickstream data
Cookies serve several purposes:
- Essential Cookies: These are necessary for our website to function correctly, including keeping you logged in or remembering your preferences.
- Analytical Cookies: These cookies help us understand how users engage with our site, allowing us to improve performance.
- Advertising Cookies: Used to show relevant ads to you, based on your interests and past behavior.
You can control or block cookies through your browser settings. However, blocking certain cookies may negatively impact your experience on our website.
1.4. Information from Third-Party Sources
We may also collect information about you from trusted third-party sources such as:
- Social Media Platforms: If you interact with our content or log in using a third-party service (e.g., Facebook, Google), we may receive details like your profile name, contact information, and interests based on your privacy settings on those platforms.
Marketing Partners: We may receive data from partners who assist us with marketing and advertising, including demographic information or behavioral insights to help us tailor our communications.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1. Providing and Improving Our Services
Your information helps us ensure that the services you receive from us are relevant, personalized, and continuously improved. This includes:
- Facilitating transactions: Processing your orders, payments, and any other transactions on our website.
- Customer support: Responding to your queries and requests, resolving issues, and providing technical support when needed.
2.2. Communication
We use your contact information to communicate with you in the following ways:
- Service-related communications: We may send you confirmation emails, notices about your account, or notifications about important changes to our services.
- Marketing communications: If you opt-in, we may send newsletters, promotions, or updates about new services. You can opt-out at any time by following the unsubscribe instructions included in these emails.
2.5. Legal Compliance and Security
We may use your information to comply with legal obligations or to protect our rights. This includes:
- Fraud prevention: Monitoring for and preventing fraudulent activities.
Security: Protecting the security and integrity of our website, including preventing unauthorized access or cyberattacks.
3. Sharing Your Information
We value your privacy and will not sell or rent your personal information. However, we may share your information with third parties in the following ways:
3.1. Service Providers
We work with third-party service providers who help us operate our website, process payments, or deliver services. These providers may have access to your personal information but only to the extent necessary for them to perform their duties. Examples of service providers include:
- Payment processors
- Hosting providers
- Marketing agencies
- Analytics and advertising partners
We ensure that all service providers are subject to contractual obligations to maintain the confidentiality and security of your personal information.
3.2. Business Transfers
If LeMarke is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
3.3. Legal Requirements
We may disclose your personal information if required by law or in response to valid legal requests. This includes:
- Compliance with legal obligations: Sharing information with law enforcement or regulatory authorities when required by applicable laws.
- Protection of rights: We may disclose your information to enforce our policies, investigate violations, or protect our rights, property, and safety, as well as that of others.
4. Your Rights and Choices
4.1. Access and Correction
You have the right to request access to the personal information we hold about you. If any of your data is inaccurate or incomplete, you can request corrections or updates.
4.2. Deletion
You have the right to request the deletion of your personal information. We will delete your data upon request, subject to certain legal exceptions (e.g., when we are required to retain data for legal compliance or legitimate business purposes).
4.3. Opting Out of Marketing Communications
If you have opted in to receive marketing emails from us, you can opt-out at any time by clicking the “unsubscribe” link in the email. Alternatively, you can contact us directly to update your communication preferences.
4.4. Cookie Preferences
You can manage your cookie preferences through your browser settings. By adjusting these settings, you can refuse cookies or alert you when a cookie is being placed on your device. Please note that disabling cookies may impact your experience on our website.
4.5. Data Portability
In certain circumstances, you may have the right to request that your personal data be transferred to another service provider in a commonly used and machine-readable format.
4.6. Right to Object
You have the right to object to our processing of your personal information for certain purposes, such as direct marketing or profiling activities.
5. Data Security
We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, or misuse. Our security measures include:
- Encryption: We use encryption technologies to protect sensitive information during transmission (e.g., SSL certificates for website security).
- Access Controls: Access to your personal information is restricted to authorized personnel only.
- Regular Security Audits: We regularly audit our systems and processes to ensure the security and integrity of your data.
Despite our best efforts, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data. If you believe your data has been compromised, please contact us immediately.
6. Third-Party Links
We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, or misuse. Our security measures include:
- Encryption: We use encryption technologies to protect sensitive information during transmission (e.g., SSL certificates for website security).
- Access Controls: Access to your personal information is restricted to authorized personnel only.
- Regular Security Audits: We regularly audit our systems and processes to ensure the security and integrity of your data.
Despite our best efforts, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data. If you believe your data has been compromised, please contact us immediately.
7. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we may have collected such data, please contact us immediately.
8. International Data Transfers
If you are accessing our website from outside the country in which our servers are located, please be aware that your data may be transferred to and processed in that country. By using our website, you consent to the transfer of your information across international borders, including to countries that may not provide the same level of data protection as your home country.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of significant changes by posting the updated policy on this page and revising the “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: [Your Email Address]
Address: [Your Mailing Address]
Phone: [Your Phone Number]
We will respond to your inquiry as promptly as possible.